FAQ’S about Mambo Mazuri
Frequently Asked Questions (FAQs)
General Information
Q: What is Mambo Mazuri and Accessories?
A: Mambo Mazuri and Accessories is your go-to store for custom-made products including t-shirts, tumblers, coffee mugs, women’s slides, flower name necklaces, luxurious bath soaks, and shea butter products.
Orders and Shipping
Q: How do I place an order?
A: Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards, and Shopify Payments.
Q: How long does shipping take?
A: Shipping times vary based on your location. Typically, orders are processed within 2-3 business days and shipping takes 5-7 business days within the United States.
Q: Do you offer international shipping?
A: Yes, we ship internationally! Shipping times and costs will vary depending on the destination.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact our customer service to initiate a return.
Q: How do I exchange an item?
A: To exchange an item, please contact our customer service team with your order number and details of the product you wish to exchange.
Product Information
Q: What materials are used in your products?
A: We use high-quality materials for all our products. Specific materials are listed on each product page.
Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email at support@kcandpoohpay@gmail.com or through our contact form on the website.
Q: Do you have a physical store?
A: Currently, we operate exclusively online. This allows us to offer a wider range of products and better prices.
Promotions and Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.
Q: How can I leave a review?
A: We love hearing from our customers! You can leave a review on the product page or send us your feedback via email.